Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We stand behind our work because we’ve been in Paterson long enough to know what happens when you don’t. Since 1984, Hearthstone Chimney Co. has swept, repaired, and rebuilt chimneys across Passaic County, and we’ve learned that a guarantee only means something if you’re still around to honor it. We’re planning to be here thirty more years. That changes how you treat every job. Our 90-Day Done Right Promise isn’t a marketing line - it’s a written commitment that if something isn’t right, we come back. No paperwork to dig up, no arguing about what was or wasn’t included, no runaround. Done right - and we stand behind it. That’s the Keystone Standard we work by in Paterson, in Wayne, in Clifton, and everywhere else our trucks roll.

Call (973) 604-2986

What’s Covered

• Workmanship on every sweep, repair, and rebuild. If a joint we sealed opens up, if a liner we fitted settles wrong, if a crown we poured cracks through no fault of yours, we fix it. Period. Our technicians are background-checked, uniformed, and trained to complete most jobs in a single visit, but if we need to return, we return.
• Professional-grade parts and materials only. We don’t substitute builder-grade products to pad a margin. Every chimney liner, cap, crown, and repair component comes from brands we trust: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These are the same materials spec’d by engineers and used in commercial installations. If a part fails because of a defect we should have caught, that’s on us.
• Your home left as we found it - or better. Chimney work is messy by nature. Soot, old mortar, rusted metal - it all comes out somehow. We cover floors, move furniture with care, and run HEPA vacuums so your living room doesn’t smell like a fireplace for three days. If we tracked something in, we track it back out.
• On-time arrival, or we tell you exactly why not. We’ll be there when we say. Traffic on Route 20 happens. A previous job runs long because we found something the homeowner didn’t know about. But you get a call, not a no-show. Respect for your time is part of the price.
• No-hassle upfront pricing - the number on the estimate is the number on the invoice. A square deal: no surprises on the bill. We itemize before we start, and if we find something unexpected (a collapsed clay liner behind a wall, say), we stop and show you on camera before adding a dime. You approve it, or we don’t do it.

Our Satisfaction Promise

If you’re not satisfied, we want to know while we can still do something about it. Here’s how it works: call us at (973) 604-2986. A live person answers, 24 hours a day, 7 days a week - not a voicemail tree, not a callback queue. You explain what’s wrong. We schedule a return visit, usually within 48 hours for Paterson-area homes. Our technician arrives, assesses the issue, and fixes it. If the original work failed because of something we did or failed to catch, there’s no charge. If the situation has changed - new damage, unrelated deterioration, a different component failing - we’ll show you on camera, explain it in plain English, and give you an honest assessment of whether it’s covered. The 90-Day Done Right Promise is backed in writing with no arguing because Russell Haines, our owner, believes arguing with a customer about whether you did your job right is a good way to go out of business. We’ve been here 42 years. That approach doesn’t get you there.

Our K.E.Y.S. values code governs every return visit the same way it governs the first: Krafted right, Every time, Your home first, Standing behind it. We’ve honored this promise on hundred-year-old masonry chimneys in the Eastside Historic District and on modern prefab units in new construction off Valley Road. The age of the house doesn’t change the standard.

Licensed & Insured Backing

A guarantee on paper is only as solid as the company behind it. Hearthstone Chimney Co. is licensed and insured, which means if something goes seriously wrong - property damage, injury on your premises, a fire traced to our work - there’s real coverage, not a handshake and a hope. We’ve carried this protection since 1984 because we’ve seen what happens when uninsured contractors disappear after a bad job. In Paterson’s older housing stock, with chimneys dating to the 1920s and earlier, the risks are real. A liner installed wrong can vent carbon monoxide into bedrooms. A crown repaired with the wrong mortar traps water and collapses the flue. Insurance doesn’t prevent mistakes, but it ensures you’re not left holding the bag if one happens. Combined with our 42-year track record and our permanent presence in this community, it’s the difference between a warranty you can use and one you pray you never have to test.

How Our Guarantee Compares to Typical Chimney Warranties

Frequently Asked Questions About Our Guarantee

Standing Offers That Work With Our Guarantee

Our guarantee covers the work. These offers make the decision to call easier:

• $50 Off Any Repair Over $250 - applies to chimney repair, fireplace services, chimney cap and crown work, liner installation, and rebuilds.
• Free Second Opinion - bring us any written estimate from another company. We’ll inspect and give you our honest assessment, no charge.
• $89 Seasonal Tune-Up - sweep and basic inspection to catch problems before they need the guarantee.
• Permanent 5% Senior and Veteran Discount - no expiration, no fine print.

Ready to Work With a Company That Stands Behind It?

We’ve been sweeping and repairing chimneys in Paterson since 1984. We’ve seen every kind of flue, every kind of liner failure, every kind of “someone else did this and now it’s worse” situation. Our guarantee exists because we don’t plan to add to that list. Call (973) 604-2986 - a live person answers, every day, every hour. Or schedule your Level-2 camera inspection and see for yourself what documented, plain-English chimney care looks like. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Paterson since 1984.