What Paterson Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Paterson since 1984, and in that time we’ve learned that a good reputation isn’t built on advertising. It’s built on showing up when we say we will, explaining what we found in plain English, and standing behind the work with something in writing. These reviews come from neighbors we’ve actually worked for - no incentives, no prompts, just what they told us after the job was done.
Recent Reviews
We bought a place near Eastside Park last fall and the inspector said the chimney “looked okay.” Russell ran his camera up there and showed us photos of a cracked clay liner and creosote buildup that would’ve been a fire hazard by January. He didn’t push - just laid out the options and what each cost. We had the sweep and the liner replacement done the same week. Done right, and we stand behind it - they actually mean that.
- Shane M., Eastside Park, Paterson
Our fireplace in South Paterson hadn’t been cleaned in six years. I called three places; Hearthstone was the only one where a real person picked up at 8 PM on a Tuesday. They scheduled us for Saturday, the technician arrived in uniform, and he finished the full sweep and inspection in under two hours. The photos from the camera showed exactly what he was talking about. No surprises on the bill - the estimate was $189 and the invoice was $189.
- Nisha S., South Paterson
I’m skeptical of contractors. Had a bad experience with a roofer in Totowa a few years back. But Russell came out to our place near the Great Falls, did the level-2 inspection, and when he found the crown was deteriorating, he showed me the photos before mentioning a dollar figure. We agreed to cap it for now and rebuild the crown in spring. He said the sweep and cap would keep us safe through the winter, and he was right. No pressure, no scare tactics - just facts.
- Paul V., Great Falls Historic District, Paterson
My mother-in-law’s house in Hillcrest has an oil furnace venting into a chimney that probably hasn’t been touched since the 1980s. Russell found the flue was partially blocked and the connection was leaking CO into the basement. He stopped everything, showed us the readings, and explained why we couldn’t use the heat until it was fixed. They came back two days later with a new stainless liner from Olympia Chimney and had it running by dinner. She got the senior discount too - 5% off, no hassle.
- Beatriz R., Hillcrest, Paterson
We live in a 1920s Tudor near Downtown Paterson with three fireplaces, none of which had been swept since we moved in twelve years ago. Russell’s crew spent a full day here - swept all three flues, inspected the masonry, and found one chimney had a bird’s nest from two seasons back that was almost completely blocking the flue. The camera doesn’t lie. They gave us a written report with photos for our insurance, and the price was exactly what they quoted. Most jobs in a single visit - they did ours in one long day.
- Shane M., Downtown Paterson
I got a quote from another company for $4,200 in “urgent” chimney repairs - liner, crown, the works. Something felt off. Hearthstone’s free second opinion saved me. Russell inspected everything with his camera and found the crown had minor cracking that could be sealed with HeatShield, the liner was actually in decent shape for its age, and all we needed was a thorough sweep and a cap installation. Total cost: under $900. He could’ve sold me the full rebuild and I wouldn’t have known better. That’s why we use them for our rental properties now too.
- Paul V., Wrigley Park, Paterson
Called at 10 PM on a Sunday in November because we smelled smoke in the upstairs bedroom whenever the fireplace was running. Live person answered - didn’t route me to voicemail, didn’t tell me to call back Monday. They had a technician out Monday morning. Turned out the chimney cap was missing and debris had built up, causing a downdraft that pushed smoke into a wall cavity. Sweep, cap replacement, problem solved. The 90-Day Done Right Promise is in writing, no arguing - but we never needed it.
- Nisha S., Lakeview, Paterson
Our chimney in Riverside had been “repaired” by a handyman before we bought the house. Russell took one look at the photos and said the previous work was builder-grade at best - wrong mortar, no waterproofing, cracks already forming after one winter. He rebuilt the crown properly with professional-grade materials, matched the existing brick, and walked us through every step. Photos you can see, a plain-English verdict. That’s his whole approach.
- Beatriz R., Riverside, Paterson
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when you’ve been in Paterson for over 42 years and you treat every job like you’ll be answering for it thirty years from now.
The K.E.Y.S. code isn’t a poster on the wall. Krafted right, Every time, Your home first, Standing behind it - that’s how we decide whether to cap a chimney now or recommend a full rebuild, whether to schedule a sweep or tell you honestly that you’re fine for another season. The level-2 camera inspection with photos you can see and a plain-English verdict exists because we don’t think you should take our word for anything you can’t verify yourself.
Our technicians are background-checked and uniformed. Most jobs are completed in a single visit. The price we quote is the price on the invoice - a square deal, no surprises on the bill. And if something isn’t right, the 90-Day Done Right Promise means we come back. In writing, no arguing.
We work exclusively with professional-grade brands: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No substitutes, no corner-cutting. We’ll be there when we say.
Call (973) 604-2986 to schedule your chimney cleaning or inspection. A live person answers 24 hours a day, 7 days a week. Estimates are free, and there’s no obligation.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Paterson since 1984.